Ordering & Shipping

Customer Care

GETTING YOUR ORDER

Our products are handmade in small batches, so you can expect your order to take 1-3 business days to be produced and processed before leaving our warehouse. All online orders are shipped via FedEx from Seattle, WA and will take a minimum of 3-5 days to arrive once shipped.

RETURNS & EXCHANGES

What is your return policy?

Because our products are handmade and small-batch, we do not offer refunds.

That said, if something isn’t quite right, we’re happy to help with an exchange or store credit under the guidelines below.

Eligible Returns:

Items must be unused, unburned, and in original condition
Requests must be made within 14 days of delivery
Sale items, limited editions, and gift cards are final sale

Exchanges & Store Credit

We offer exchanges or store credit only — no refunds
Store credit is issued once the item is received and inspected
Exchanges are subject to product availability

Return Shipping:

Customers are responsible for return shipping costs
Original shipping charges are non-refundable
We recommend using a trackable shipping method

Damaged or Incorrect Items:

If your order arrives damaged or incorrect, please contact us within 5 days of delivery with photos of the issue. We’ll make it right.

ORDERING & SHIPPING

What services are available for shipping?

We are happy to offer shipping for online orders through FedEx. All orders are shipped from Seattle, WA, and cross-continental delivery will take a minimum of 3-5 business days. The estimated delivery timeline only applies to a package once it has been picked up and processed by FedEx.

Shipping may take longer during the holiday season.

Do you offer shipping insurance?

We add signature confirmation to all orders over $200 for liability and security purposes. This provides additional assurance that the package has been delivered to the intended destination. If you do not want this extra service provided, please let us know immediately after completing your order by emailing us at customercare@goodandwellsupplyco.com to request.

My order still hasn't arrived.

We cannot be responsible for a package once it leaves our facility and has been accepted by FedEx.

We recommend having your order sent to an address that is secure, or where you or a trusted individual is able to accept the order. Please let us know if any adjustments need to be made.

We provide tracking information once we've shipped your order and we recommend tracking your order and being home/available to accept it during the estimated delivery date.

Do you ship internationally?

We do not ship internationally at this time due to tariff charges.

I live in Seattle, can I pick up my order?

Yes! You can pick up your order at our Flagship store in Ballard, WA. Simply, select the local pick up option at check out. More info at customercare@goodandwellsupplyco.com

My order says it's been delivered but it's not there.

As soon as a package is picked up by FedEx, delivery time is up to the carrier. Your package can take 3- 7 business days to get there (it can take longer during holidays), so please be patient.

If your package is nowhere to be found, please first make sure to check with your building manager/neighbor. We also encourage you to contact your local FedEx office so they can help you track your package.

Please remember that we are a small business, and we are not able to replace lost or stolen packages.